Orders & Delivery

Can I change / cancel my order?

We aim to get our products to customers as quickly as possible so if you have made a mistake or need to cancel your order you should contact us immediately at moth@mothandmink.com as soon as you can to let us know, we will then confirm if any changes can be made. Please include your order number / details for us. 

Please note, our we have a fast order processing time so please do not delay if you need to contact us.  Please send us your contact number in the event that we need to call you.

If you've already received your order, please refer to Returns to see how you can make returns.


Order confirmation not received?

Please contact us at moth@mothandmink.com if you have not received any notification of your order being successful. 


Something Missing from your Order?

If there is an item missing from your order, there is a chance that we may have shipped some items separately. To confirm this, please contact us at moth@mothandmink.com so that we can check this for you.  Please provide as much detail as possible for the missing items(s).


Delivery Locations and Timeframes:

We deliver to UK, Europe and Internationally, with a few exceptions however.  Please contact us with any queries if you are located in Russia.  We may contact you regarding shipment updates.

At MOTH+Mink, we are a tailored, made to order boutique.  We ask that you be mindful of this when ordering with us.  We endeavor to have items with you as soon as possible.  Our creation time can be approximately 10 working days, depending on the item and hand finishing status or if the item is bespoke.  Shipping times will vary but this can add a further 5 working days, depending on shipping location.

Our delivery partners should contact you with your tracking reference within a day of your order being dispatched. If it's been more than 3 days, please contact us and we will look into it for you.

Please note: Sample orders are not tracked.  If it has been over 7 days since your samples have been dispatched and you still haven't received them, please contact us.

If you have any queries on your order delivery status or location, please get in touch: moth@mothandmink.com


Delivery Cost:

Costs are estimated at checkout for standard item delivery of up to 6kg.  If your order is in excess of 6kg, we will contact you with an accurate shipment cost if necessary.

If you have a large order, we will be to provide you with a cost specific to your order size, to provide you with the best price.  Please contact us at moth@mothandmink.com and we will be able to help you.


International Policy:

Orders are shipped from the UK so import & customs charges may apply.

All orders must be signed for at the address to which it is shipped. We offer competitive world wide delivery rates. For pricing, please add the desired products to your basket and choose your delivery country at the checkout.

For larger orders, please contact us and we will be happy to work with you on obtaining the best shipping rates and price.